Supporting Year-Round Operations from Tallinn: Heston Airlines × Novatours Estonia

Heston Airlines is a Lithuanian ACMI and charter provider supporting airlines and tour operators across Europe with reliable and flexible capacity. One example of this is its long-term partnership with Novatours in Estonia.

Based in Tallinn, Heston Airlines supports Novatours Estonia’s year-round flight programme, operating Airbus A320 flights on key leisure routes from the Estonian capital. The collaboration has developed over multiple seasons, shaped by consistent execution and a clear understanding of how both teams work together.

Running a programme from a regional base requires precision. Schedules are tight, demand can shift, and maintaining consistency across every departure becomes critical. In practice, this means close coordination, quick decisions, and a shared focus on keeping operations running smoothly day after day.

With a fleet of 16 Airbus A320 aircraft, Heston Airlines is able to support both ongoing operations and peak periods, ensuring continuity across the programme while remaining responsive when changes are needed.

“We have now entered our third year of operations with Novatours, and over this time we’ve gained valuable experience in establishing bases outside our home market. That trust pushes us to maintain the quality of our flights even during turbulent times - that’s simply the nature of the business. What matters is how you work through challenges together. With Novatours Estonia, there is a strong mutual understanding, and that makes a real difference in day-to-day operations.” - Lukas Marčiulionis, VP Commercial Projects, Heston Airlines

“During the years of our cooperation, Heston has consistently proven to be a reliable aviation partner across all key operational areas. Their professionalism is reflected in smooth and efficient daily communication, strong on-time performance, and consistently positive guest satisfaction feedback. This level of service and operational excellence makes them a trusted and valued partner in our joint operations. Heston has also demonstrated a proven ability to react quickly and effectively to a wide range of operational situations.” - Ksenia Ots, Country Manager of Novatours Estonia.

The continued collaboration reflects Heston Airlines’ broader approach - building long-term partnerships and working closely with teams on the ground to deliver operations that run as they should.